HERO GRADE

Owner

Goods & Services

Downloadable computer software for use by public safety, public administration, and government agencies, namely, software for emergency call handling, computer-aided dispatch (CAD), records management (RMS), mobile dispatch, jail management, police and incident reporting, and corrections management; downloadable software for use by citizens to access and manage government services, namely, submitting service requests, scheduling inspections, accessing account information, and communicating with government agencies; downloadable workflow automation software and artificial intelligence (AI) software for optimizing operational and administrative processes in public-sector organizations; downloadable mobile applications for use in the fields of public safety, government operations, and citizen engagement, namely, mobile applications for emergency call handling, computer-aided dispatch (CAD), records management (RMS), mobile dispatch, jail management, police and incident reporting, and corrections management

Design, development, deployment, and maintenance of computer software solutions for public safety, public administration and public administration agencies; design, development, deployment, and maintenance of integrated public safety software platforms tailored to police, fire, emergency medical services (EMS), jail, and dispatch agencies, namely, computer-aided dispatch (CAD), 911 call handling, records management systems (RMS), mobile dispatch, jail management systems, and police and incident reporting; Providing online, non-downloadable cloud-based Enterprise Resource Planning (ERP) software for the implementation, hosting, and management of software systems for public safety and public administration entities; Design, development, deployment, and maintenance of citizen-facing software platforms and mobile applications for managing account information, service requests, inspection scheduling, and citizen-agency communications; Technical consulting in the field of digital transformation; Software as a Service (SaaS) services featuring automation tools and Artificial Intelligence (AI) enabled workflows to optimize administrative and operational processes in public-sector organizations; technical support being technical advice relating to the installation and repair of the foregoing software, maintenance of the foregoing software, and Information Technology (IT) help-desk services for the foregoing