Computer software for monitoring, analyzing, reporting and solving performance issues of web services, application software, databases, network, storage, and other computer components and programs; instruction manuals supplied as a unit with the foregoing; publications in electronic form on magnetic and optical computer-readable media or downloadable via computer and communication networks, including the Internet, namely, work books, quick reference guides, technical reference manuals, user manuals, and evaluation guides in the field of computers, computer software, computer peripherals, and computer networks

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