Downloadable analytics computer software platform providing detailed phone call quality checks for every recorded phone call being made by companies recording phone calls for quality standard purposes, enabling its users to utilize the information to assess, score and review call agents' compliance with call standards regarding consumer experience including tone, inflection, inflammatory speech and adherence to policies related to regulatory disclosures

'adher':55 'agent':41 'analyt':2 'assess':36 'call':9,16,23,40,44 'check':11 'compani':20 'complianc':42 'comput':3 'consum':47 'detail':7 'disclosur':61 'download':1 'enabl':28 'everi':13 'experi':48 'includ':49 'inflammatori':52 'inflect':51 'inform':34 'made':18 'phone':8,15,22 'platform':5 'polici':57 'provid':6 'purpos':27 'qualiti':10,25 'record':14,21 'regard':46 'regulatori':60 'relat':58 'review':39 'score':37 'softwar':4 'speech':53 'standard':26,45 'tone':50 'user':30 'util':32

ICAP

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