U.S. federal trademark · Serial No. 86150261 · Reg. No. 4686971
Providing scientific assessment and consulting services in the fields of customer service and contact center management; Providing web-based services in the fields of customer service and contact center management featuring technology that enables users to manage customer service agent; Providing scientific research services in the fields of customer service and contact center management; Quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the fields of customer service and contact center management; Providing web-based services featuring scientific modeling and human expertise technology for analyzing voice and speech; Scientific and technological services, namely, analysis and evaluation in the fields of customer service and contact center; Providing web-based services featuring technology using scientific modeling and human expertise for analyzing voice and speech of customer service agents; Providing online non-downloadable software programs for testing, training, and certifying customer service agents; Providing services for scientific testing and assessing skills and habits of customer service agents and managers for the purpose of screening for training resistant qualities, including vocal clarity, listening comprehension, and dialogue disposition; Providing scientific analysis services in the field of speech for developing skills in customer service managers; Providing scientific research services for reviewing and diagnosing speech of customer service agents; Mapping solutions for improving skills of customer service agents
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