Computer software featuring a flexible database architecture that captures, searches, ranks and edits data, for use by help desk support technicians and business support analysts for use in problem resolution and business solution analysis

'analysi':34 'analyst':25 'architectur':7 'busi':23,32 'captur':9 'comput':1 'data':14 'databas':6 'desk':19 'edit':13 'featur':3 'flexibl':5 'help':18 'problem':29 'rank':11 'resolut':30 'search':10 'softwar':2 'solut':33 'support':20,24 'technician':21 'use':16,27

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