Computer software packages, including telephony packages, for call center network application, used to manage, generate or receive dialing and call traffic activities performed through the use of a computer. These communication activities are conducted through a variety of communication methods, wired and wireless; software is also used to coordinate these communication activities with database, data processing, other data management programs, and other software used for information management.

'activ':22,32,52 'also':46 'applic':11 'call':8,20 'center':9 'communic':31,39,51 'comput':1,29 'conduct':34 'coordin':49 'data':55,58 'databas':54 'dial':18 'generat':15 'includ':4 'inform':66 'manag':14,59,67 'method':40 'network':10 'packag':3,6 'perform':23 'process':56 'program':60 'receiv':17 'softwar':2,44,63 'telephoni':5 'traffic':21 'use':12,26,47,64 'varieti':37 'wire':41 'wireless':43

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