computer programs for providing automated responses to third-party queries and computer software for use in managing help-desk functions, namely, for use in forwarding customer calls to the proper personnel, for use in maintaining help desk logs, for use in tracking customer inquiries, for use in identifying and resolving problems associated with the third parties' computer network and for instructional manuals sold together as a unit

'associ':54 'autom':5 'call':29 'comput':1,13,59 'custom':28,45 'desk':21,39 'forward':27 'function':22 'help':20,38 'help-desk':19 'identifi':50 'inquiri':46 'instruct':63 'log':40 'maintain':37 'manag':18 'manual':64 'name':23 'network':60 'parti':10,58 'personnel':33 'problem':53 'program':2 'proper':32 'provid':4 'queri':11 'resolv':52 'respons':6 'softwar':14 'sold':65 'third':9,57 'third-parti':8 'togeth':66 'track':44 'unit':69 'use':16,25,35,42,48

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