Customer support services , namely, pre- and post-sales technical support, in the nature of troubleshooting of computer software problems, namely, repair, diagnostics, replacement, order fulfillment, and software assistance; Automated knowledge management system in the nature of on-line non-downloadable software for providing customer relations management (CRM) functions for product warranty management services, operation of call centers for others, product and tech support and diagnostics for electronic devices, such as computers, laptops, DVRs, HDTVs, video game consoles, phones, smart phones and meters, cable and satellite boxes, direct TV, consumer electronics and Internet-connected electronic appliances

'applianc':99 'assist':29 'autom':30 'box':89 'cabl':86 'call':59 'center':60 'comput':18,74 'connect':97 'consol':80 'consum':92 'crm':50 'custom':1,47 'devic':71 'diagnost':23,68 'direct':90 'download':43 'dvrs':76 'electron':70,93,98 'fulfil':26 'function':51 'game':79 'hdtvs':77 'internet':96 'internet-connect':95 'knowledg':31 'laptop':75 'line':40 'manag':32,49,55 'meter':85 'name':4,21 'natur':14,36 'non':42 'non-download':41 'on-lin':38 'oper':57 'order':25 'other':62 'phone':81,83 'post':8 'post-sal':7 'pre':5 'problem':20 'product':53,63 'provid':46 'relat':48 'repair':22 'replac':24 'sale':9 'satellit':88 'servic':3,56 'smart':82 'softwar':19,28,44 'support':2,11,66 'system':33 'tech':65 'technic':10 'troubleshoot':16 'tv':91 'video':78 'warranti':54

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