software and personal computer with embedded software for use by public safety agencies for use as integrated computer telephony application to facilitate call-taker ability to process emergency and non-emergency telephone calls through increased access and networking to and from call-taker and third-party databases

'abil':26 'access':38 'agenc':13 'applic':20 'call':24,35,45 'call-tak':23,44 'comput':4,18 'databas':51 'embed':6 'emerg':29,33 'facilit':22 'increas':37 'integr':17 'network':40 'non':32 'non-emerg':31 'parti':50 'person':3 'process':28 'public':11 'safeti':12 'softwar':1,7 'taker':25,46 'telephon':34 'telephoni':19 'third':49 'third-parti':48 'use':9,15

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