Automated expert interaction services using voice and data communications; processing incoming calls for customer service call centers; interactive call processing, including using rule based expert systems; development services for software to conduct these services

'autom':1 'base':24 'call':12,16,19 'center':17 'communic':9 'conduct':32 'custom':14 'data':8 'develop':27 'expert':2,25 'includ':21 'incom':11 'interact':3,18 'process':10,20 'rule':23 'servic':4,15,28,34 'softwar':30 'system':26 'use':5,22 'voic':6

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Goods & Services