LAPEL

Owners

Goods & Services

Providing temporary use of on-line non-downloadable computer software platforms for customer operations and customer relationship management, for use by customer-facing teams including sales, customer success, customer support, and marketing, namely, software for ingesting and analyzing customer data, automating account-based workflows, coordinating tasks across teams, supporting artificial-intelligence-powered decision-making, and enabling direct communication with customers over global computer networks; platform as a service (PaaS) featuring programmable application programming interfaces (APIs) and software for integrating webhooks into external systems; software as a service (SAAS) featuring customer relationship management (CRM); software as a service (SAAS) services featuring software for enabling customer relationship management; providing online non-downloadable computer communications software for enabling customer relationship management

Business data analysis; providing business intelligence services; customer insights in the nature of customer profiling for commercial or marketing purposes; customer insights in the nature of business consulting specializing in the use of analytic models for the analysis of customer account data, product usage, and customer interaction patterns for sales, customer success, customer support, and marketing teams; customer insights in the nature of market research featuring the analyzing of consumer behavior and customer support interactions for business purposes; customer insights in the nature of business research and business data analysis; customer insights in the nature of market research featuring the collection and analysis customer data for business purposes; customer insights in the nature of providing business data analysis of customer engagement; market research and targeted marketing services; targeted marketing services featuring customer profiling for commercial or marketing purposes; database management and compilation of information into computer databases; business consulting and management services related to artificial-intelligence-powered workflow orchestration and account lifecycle optimization for sales, customer success, customer support, and marketing teams

Downloadable computer software and downloadable software platforms for customer operations and customer relationship management, namely, software for collecting, normalizing, analyzing, and applying artificial intelligence to customer, account, and interaction data; downloadable software for automating customer-facing workflows and coordinating account-based activities across sales, customer success, customer support, and marketing teams; downloadable software for communicating directly with customers over global computer and communications networks; downloadable software development kits (SDKs) for integrating the foregoing capabilities into other applications; downloadable customer relationship management software (CRM); downloadable computer software platforms for use in customer relationship management (CRM); downloadable computer communications software used for customer relationship management