LIGHTBIRD

Owners

Goods & Services

Outsource services provider in the field of providing customer contact services of queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties or callers, for use in the field of recruiting, training, coaching, scheduling, surveying, monitoring, supervising, rating, reviewing, managing, performance forecasting, call and video recording, analyzing and training employees for contact centers, telephone call centers, and customer experience centers in the nature of email, telephone call, text message, and social media; Consulting services relating to the operation and management of contact centers, telephone call centers, and customer experience centers; Outsource services provider in the field of handling customer service-related activities to assist clients, namely, third party integrations, agent support resources, conversational artificial intelligence and digital services, fraud and security prevention, order fulfillment and freight logistics management, document imaging services in the nature of scanning documents, document indexing, and office functions in the nature of filing documents, data entry, and database management

Downloadable computer software for creating and generating text for replying to questions from customers related to consumer goods and services for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring artificial intelligence, algorithms, algorithms in the nature of automation technology, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software for processing structured and unstructured multi-modal data; Downloadable computer software for detecting and reporting anomalies in business processes; Downloadable business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring synthetic voice capabilities for responding to questions from customers related to consumer goods and services

Outsource services provider in the field of software development for use in providing business process services; Design and development of computer software; Design and development of computer software featuring automation technology; Design and development of computer software for recruiting, training, coaching, and quality assessment of agents providing customer contact services; Design and development of computer software featuring artificial intelligence, algorithms, algorithms in the nature of automation technology, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Design and development of computer software featuring synthetic voice; Design and development of computer software featuring artificial intelligence and audio and video conference capabilities; Software-as-a-service featuring software for creating and generating text for replying to questions from customers related to consumer goods and services for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for performance management of customer service agents for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for creating and generating text for replying to questions from customers in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for creating and generating text for replying to questions from customers through processing structured and unstructured multi-modal data; Software-as-a-service software for monitoring, assessing, and coaching customer service agents for detecting and reporting anomalies in business processes; Software-as-a-service featuring business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software synthetic voice capabilities for responding to questions from customers related to consumer goods and services