computer software, namely, computer telephony software products used in connection with commercial and non-commercial institutional telephone call centers for connecting computers in the call centers with data entered telephonically by incoming telephone callers, which is recorded and displayed on computers at the call centers; computer software for linking PBX/ACD systems to call centers, computer systems, and databases; automatic telephone exchanges

'automat':60 'call':19,26,45,54 'caller':35 'center':20,27,46,55 'commerci':12,16 'comput':1,4,23,42,47,56 'connect':10,22 'data':29 'databas':59 'display':40 'enter':30 'exchang':62 'incom':33 'institut':17 'link':50 'name':3 'non':15 'non-commerci':14 'pbx/acd':51 'product':7 'record':38 'softwar':2,6,48 'system':52,57 'telephon':18,31,34,61 'telephoni':5 'use':8

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