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Downloadable computer software for interactively obtaining, managing and directing real-time customer and consumer feedback through channels such as social media applications, mobile applications, texting, email, kiosks, and web channels and directing input to executives, business managers and front-line staff who can engage, act, resolve, respond and bring to closure customer requests and feedback in real-time; downloadable computer software, namely, software that provides a single platform through which executives, business managers and front-line staff can communicate with customers and consumers, either directly or by using a chatbot for conducting computer generated conversations, through the communication channels preferred by the customer or consumer, namely, social media applications, mobile applications, texting, email, kiosks, and web channels

Software as a service (SAAS) featuring non-downloadable for interactively obtaining, managing and directing real-time customer and consumer feedback through channels such as social media applications, mobile applications, texting, email, kiosks, and web channels and directing input to executives, business managers and front-line staff who can engage, act, resolve, respond and bring to closure customer requests and feedback in real-time; Software as a service (SAAS) services featuring non-downloadable software providing a single platform through which executives, business managers and front-line staff can communicate with customers and consumers, either directly or by using a chatbot for conducting computer generated conversations, through the communication channels preferred by the customer or consumer, namely, social media applications, mobile applications, texting, email, kiosks, and web channels