publications, namely, books, manuals, and guides in the field of leadership development in the workplace, specializing in the call center industry

'book':3 'call':19 'center':20 'develop':12 'field':9 'guid':6 'industri':21 'leadership':11 'manual':4 'name':2 'public':1 'special':16 'workplac':15

educational services, namely, providing seminars, classes and workshops for licensed ownership in the field of leadership development in the workplace, specializing in the call center industry

'call':24 'center':25 'class':6 'develop':17 'educ':1 'field':14 'industri':26 'leadership':16 'licens':10 'name':3 'ownership':11 'provid':4 'seminar':5 'servic':2 'special':21 'workplac':20 'workshop':8

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