Downloadable interactive computer software for use in customer relationship management; Downloadable computer chatbot software for simulating conversations for use by customer service centers; Downloadable computer chatbot software for simulating conversations for use in diagnosing problems, question and answering services, and providing responses

'answer':38 'center':23 'chatbot':13,26 'comput':3,12,25 'convers':17,30 'custom':8,21 'diagnos':34 'download':1,11,24 'interact':2 'manag':10 'problem':35 'provid':41 'question':36 'relationship':9 'respons':42 'servic':22,39 'simul':16,29 'softwar':4,14,27 'use':6,19,32

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