software for business processes, namely, sales, marketing, support, service, and customer communications, this includes correspondance, activity tracking, the storage and communication of customer information, marketing and sales planning, and interactive on-line coaching and embedded user training in marketing, sales, and service

'activ':16 'busi':3 'coach':34 'communic':12,21 'correspond':15 'custom':11,23 'embed':36 'includ':14 'inform':24 'interact':30 'line':33 'market':7,25,40 'name':5 'on-lin':31 'plan':28 'process':4 'sale':6,27,41 'servic':9,43 'softwar':1 'storag':19 'support':8 'track':17 'train':38 'user':37

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