Software as a service (SAAS) services featuring software for use by customer service representatives in omni-channel customer interactions, namely, for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) services featuring computer software platforms for use in contact centers, customer relationship management, and customer service interactions, namely, for tracking customer information, interactions, and lead generation, and for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence

'answer':24,76 'call':28,80 'center':56 'channel':18 'comput':49 'contact':55 'correspond':41,93 'custom':12,19,57,61,67 'electron':31,83 'featur':7,48 'follow':39,91 'follow-up':38,90 'form':35,87 'generat':72 'inform':68 'interact':20,63,69 'lead':71 'mail':32,84 'manag':59 'name':21,64 'omni':17 'omni-channel':16 'place':26,78 'platform':51 'receiv':23,75 'relationship':58 'repres':14 'saa':5,46 'servic':4,6,13,45,47,62 'sms':29,81 'softwar':1,8,42,50 'submiss':36,88 'track':66 'use':10,53 'voic':27,79 'web':34,86 'web-form':33,85 'webchat':30,82

Operation of multimedia contact centers for others; Customer services, namely, operating contact centers to address multi-channel customer inquiries for others

'address':15 'center':5,13 'channel':18 'contact':4,12 'custom':8,19 'inquiri':20 'multi':17 'multi-channel':16 'multimedia':3 'name':10 'oper':1,11 'other':7,22 'servic':9

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