computer telephony integration server software and computer telephony integration client software for use in call routing, call distribution, call control, call monitoring, call management, predictive dialing, voice processing, and voice response applications used in the field of computer telephony software

'applic':32 'call':15,17,19,21,23 'client':10 'comput':1,7,38 'control':20 'dial':26 'distribut':18 'field':36 'integr':3,9 'manag':24 'monitor':22 'predict':25 'process':28 'respons':31 'rout':16 'server':4 'softwar':5,11,40 'telephoni':2,8,39 'use':13,33 'voic':27,30

computer telephony services, namely, providing call routing, call distribution, call control, call monitoring, call management, predictive dialing and voice processing services

'call':6,8,10,12,14 'comput':1 'control':11 'dial':17 'distribut':9 'manag':15 'monitor':13 'name':4 'predict':16 'process':20 'provid':5 'rout':7 'servic':3,21 'telephoni':2 'voic':19

MULTICALL

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