computer software feature that facilitates scripted presentation of multimedia objects within a global communications network session or Point-to-Point Protocol (PPP) session, where the "script" can alter the presentation of multimedia objects based on various call characteristics, namely, where the call originated, or what queue the call was placed in within an Automatic Call Distributor (ACD)

'acd':58 'alter':29 'automat':55 'base':35 'call':38,43,49,56 'characterist':39 'communic':14 'comput':1 'distributor':57 'facilit':5 'featur':3 'global':13 'multimedia':9,33 'name':40 'network':15 'object':10,34 'origin':44 'place':51 'point':19,21 'point-to-point':18 'ppp':23 'present':7,31 'protocol':22 'queue':47 'script':6,27 'session':16,24 'softwar':2 'various':37 'within':11,53

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