Business services, namely, tracking and monitoring of incoming and outgoing call volume in response to advertising ads and service inquiries for business purposes; Marketing and business analysis services, namely, searching and extracting business data metrics from customer service calls, and recording business data metrics using the scorecard system for business purposes; processing telephone inquiries regarding advertised goods and services

'ad':17 'advertis':16,56 'analysi':27 'busi':1,22,26,33,42,50 'call':11,39 'custom':37 'data':34,43 'extract':32 'good':57 'incom':8 'inquiri':20,54 'market':24 'metric':35,44 'monitor':6 'name':3,29 'outgo':10 'process':52 'purpos':23,51 'record':41 'regard':55 'respons':14 'scorecard':47 'search':30 'servic':2,19,28,38,59 'system':48 'telephon':53 'track':4 'use':45 'volum':12

Intelligent voice recognition services, namely, the detection of voice and spoken words and/or phrases within the recorded calls using cloud-based technology

'and/or':13 'base':22 'call':18 'cloud':21 'cloud-bas':20 'detect':7 'intellig':1 'name':5 'phrase':14 'recognit':3 'record':17 'servic':4 'spoken':11 'technolog':23 'use':19 'voic':2,9 'within':15 'word':12

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