MYAPP CONNECT

Owner

Goods & Services

Software as a service (SaaS) services featuring non-downloadable software for automated document validation, application intake across multiple channels, namely, web-based portals and mobile access, intelligent workflow management in the nature of rules-based task routing, queueing, status tracking, and automated notifications, and for eligibility screening, case management, payment processing, fraud detection, analytics, and reporting for public and social assistance programs, namely, utility bill-payment and rental-assistance programs; providing temporary use of online non-downloadable software for reducing call-center volume and manual processing time in assistance-program administration by enabling self-service application submission, document capture and verification, and automated decision support; design, development, implementation, and maintenance of custom computer software platforms for utilities, non-profits, and government agencies; technical support services, namely, troubleshooting of computer software problems, software configuration, data migration, and API integration.

Social services, namely, case management and coordination of social services for individuals and families experiencing economic hardship, namely, referrals to utility-assistance, rental-assistance, housing, and community resources; providing information in the field of social services; hotline counseling in the field of locating social support resources, not medical.

Charitable services, namely, providing financial assistance to individuals and families to pay utility bills and rental obligations; financial administration of grants, subsidies, and bill-payment and rental-assistance programs for others; electronic processing and disbursement of assistance funds, namely, automated eligibility confirmation and payment authorization for public and social assistance programs; bill payment services for low-income households.

Business administration and operation of public and social assistance programs for others; outsourced intake and customer service call-center services, namely, call center services being telephone answering; business management services, namely, business process outsourcing (BPO) in the nature of application intake, document collection, and case set-up for assistance programs; business consulting in the field of program design, eligibility workflows, compliance, and process optimization to reduce phone support volume and manual processing time; customer relationship management (CRM) services; database management; compilation and analysis of program data for business purposes.