Computer software for facilitating interactive communication over a global computer information network and other networks for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer contact management, namely, electronic mail software, one-on-one chat software, chat software, voice over Internet Protocol (VoIP) software, instant messaging software, and web interaction software [for use by customer service centers]

'center':74 'central':35 'chat':52,54 'communic':6,21 'comput':1,10 'contact':42 'control':20 'custom':41,72 'direct':18 'electron':45 'facilit':4 'field':39 'global':9 'inform':11,22 'instant':62 'interact':5,25,67 'internet':58 'locat':36 'mail':46 'manag':43 'messag':63 'name':44 'network':12,15 'one':49,51 'one-on-on':48 'organ':17 'protocol':59 'remot':27,31 'servic':73 'site':28,32 'softwar':2,47,53,55,61,64,68 'task':23 'use':70 'voic':56 'voip':60 'web':66

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