computer software which allows customer and organization communication by tracking a customer on the organization's network and then generating and routing a case to an electronic or human advisor who can send information to the customer via voice, electronic mail or by actively sharing a web site

'activ':44 'advisor':30 'allow':4 'case':24 'communic':8 'comput':1 'custom':5,12,37 'electron':27,40 'generat':20 'human':29 'inform':34 'mail':41 'network':17 'organ':7,15 'rout':22 'send':33 'share':45 'site':48 'softwar':2 'track':10 'via':38 'voic':39 'web':47

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