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Downloadable computer software for providing customizable cloud based access to information in response to data inputted or voice-controlled end user inquiries in relation to locating, rating and providing directions for the consumption, purchase and use of end user consumer and business products, services and information, and accessing information and data from end user and social networking contact databases, said information provided via the internet and using any connected internet access mode such as mobile communications devices, personal computers, email, voice or social media channels; computer software used to process voice and text commands, and create audio and text responses to those commands; computer software which proactively provides relevant location based amenity and user convenience information and/or controls devices with or without active commands from the user

Cloud based customizable provisioning of a system through on-line updates, enhancements and patches, namely, updating and maintaining cloud-based computer software that is used in providing information in response to voice-controlled or data inputted end user inquiries in relation to locating, rating and providing directions for the consumption, purchase and use of consumer and business products, services and information and accessing information and data from end user and social networking contact databases, said information provided via the internet and being accessible via mobile devices, personal computers and other computing devices