software agent programs for interaction between users to answer users questions or influence users navigation in the domain of technical support or other post-sales product support on information networks which serve on a computer network server and may communicate with multiple users over the global computer information network

'agent':2 'answer':9 'communic':41 'comput':36,48 'domain':18 'global':47 'influenc':13 'inform':30,49 'interact':5 'may':40 'multipl':43 'navig':15 'network':31,37,50 'post':25 'post-sal':24 'product':27 'program':3 'question':11 'sale':26 'serv':33 'server':38 'softwar':1 'support':21,28 'technic':20 'user':7,10,14,44

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