Software, namely, software for managing and tracking interactions with customers and potential customers; customer relationship management software; contact-tracking software in the nature of software for tracking telephone and written communications between business employees and customers and potential customers; call-tracking software in the nature of software for tracking telephone communications between business employees and customers and potential customers

'busi':34,55 'call':42 'call-track':41 'communic':32,53 'contact':19 'contact-track':18 'custom':10,13,14,37,40,58,61 'employe':35,56 'interact':8 'manag':5,16 'name':2 'natur':24,47 'potenti':12,39,60 'relationship':15 'softwar':1,3,17,21,26,44,49 'telephon':29,52 'track':7,20,28,43,51 'written':31

Business management and monitoring services, namely, customer relationship management services and monitoring customer contact by tracking telecommunications activity

'activ':18 'busi':1 'contact':14 'custom':7,13 'manag':2,9 'monitor':4,12 'name':6 'relationship':8 'servic':5,10 'telecommun':17 'track':16

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