Computer software for use in customer relationship management (CRM); Computer software for use in remote and on-site installation, monitoring, diagnostics, maintenance, repair, servicing, and communications automation of equipment, including audio, visual and data exchange, process controls, and training with respect to such equipment; Computer software to monitor and control factory manufacturing processes; Downloadable software for use in remote and on-site installation, monitoring, diagnostics, maintenance, repair, servicing, and communications automation of equipment, including audio, visual and data exchange, process controls, and training with respect to such equipment

'audio':32,77 'autom':28,73 'communic':27,72 'comput':1,10,46 'control':38,51,83 'crm':9 'custom':6 'data':35,80 'diagnost':22,67 'download':55 'equip':30,45,75,90 'exchang':36,81 'factori':52 'includ':31,76 'instal':20,65 'mainten':23,68 'manag':8 'manufactur':53 'monitor':21,49,66 'on-sit':17,62 'process':37,54,82 'relationship':7 'remot':15,60 'repair':24,69 'respect':42,87 'servic':25,70 'site':19,64 'softwar':2,11,47,56 'train':40,85 'use':4,13,58 'visual':33,78

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