Technology provider, namely, platform as a service (PAAS), application service provider (ASP) and software-as-a-service (SAAS), in each case featuring software for use in providing customer education in the field of how to troubleshoot computer software and hardware and end user electronic devices issues and for service and support in the nature of enabling users to troubleshoot and resolve hardware, software and end user electronic devices problems, and to enable customer service representatives and customers to diagnose, troubleshoot and resolve software, hardware and end user electronic devices issues

'applic':9 'asp':12 'case':22 'comput':38 'custom':29,74,78 'devic':46,69,90 'diagnos':80 'educ':30 'electron':45,68,89 'enabl':57,73 'end':43,66,87 'featur':23 'field':33 'hardwar':41,63,85 'issu':47,91 'name':3 'natur':55 'paa':8 'platform':4 'problem':70 'provid':2,11,28 'repres':76 'resolv':62,83 'saa':19 'servic':7,10,18,50,75 'softwar':15,24,39,64,84 'software-as-a-servic':14 'support':52 'technolog':1 'troubleshoot':37,60,81 'use':26 'user':44,58,67,88

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