software as a service (SAAS) services featuring computer software for use in automated dialog creation and improvement; providing on-line non-downloadable computer software for analysing customer interaction with contact center agents to improve customer service

'agent':34 'analys':28 'autom':13 'center':33 'comput':8,25 'contact':32 'creation':15 'custom':29,37 'dialog':14 'download':24 'featur':7 'improv':17,36 'interact':30 'line':21 'non':23 'non-download':22 'on-lin':19 'provid':18 'saa':5 'servic':4,6,38 'softwar':1,9,26 'use':11

downloadable computer software for use in automated dialog creation and improvement; downloadable computer software for analysing customer interaction with contact center agents to improve customer service

'agent':22 'analys':16 'autom':7 'center':21 'comput':2,13 'contact':20 'creation':9 'custom':17,25 'dialog':8 'download':1,12 'improv':11,24 'interact':18 'servic':26 'softwar':3,14 'use':5

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