PEGA

Owners

Goods & Services

Computer software for customer relationship management, namely, software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; for managing interactions with customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquiries; for automatically retrieving and analyzing information required to respond to customer inquiries; for automatically generating communications in response to customer inquiries; for integrating customer data and contact information from a variety of different sources; for business workflow automation; and for generating reports for use by business managers and by computer system administrators