Computer software, namely, computer software applications for use in service level management, business mapping, impact assessment, root cause analysis, system and network monitoring, event management, middleware and application management; and instructional manuals sold as a unit therewith

'analysi':19 'applic':6,28 'assess':16 'busi':13 'caus':18 'comput':1,4 'event':24 'impact':15 'instruct':31 'level':11 'manag':12,25,29 'manual':32 'map':14 'middlewar':26 'monitor':23 'name':3 'network':22 'root':17 'servic':10 'softwar':2,5 'sold':33 'system':20 'therewith':37 'unit':36 'use':8

Printed matter, namely, instructional manuals, informational brochures, and teaching materials in the field of computer software

'brochur':7 'comput':15 'field':13 'inform':6 'instruct':4 'manual':5 'materi':10 'matter':2 'name':3 'print':1 'softwar':16 'teach':9

Computer services, namely, technical support services, namely, troubleshooting of computer software problems; computer software design for others; installation, updating and maintenance of computer software; consulting services in the field of computer software

'comput':1,10,13,23,31 'consult':25 'design':15 'field':29 'instal':18 'mainten':21 'name':3,7 'other':17 'problem':12 'servic':2,6,26 'softwar':11,14,24,32 'support':5 'technic':4 'troubleshoot':8 'updat':19

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