POCKET GEEK

Owners

Goods & Services

Providing online facilities for real-time interaction between mobile device users and technical support personnel; communication services, namely, transmitting, receiving, streaming, broadcasting of text, images, audio, video and data via mobile devices

Insurance services, namely, providing extended warranties by contract for mobile devices, namely, wireless telephones, pagers, laptop computers and personal digital assistants; administration of extended warranty contracts and repair and replacement contracts for wireless telephones, pagers, laptop computers and personal digital assistants

Providing technical support services, namely, installation, maintenance and updating of computer software for mobile devices; technical support services, namely, monitoring mobile devices to track hardware and software performance, providing relevant hardware and software alerts and recommendations to users of mobile devices, and providing real-time diagnostic data to customer services representatives to facilitate better technical support service calls using customer-specific and device-specific behavioral information; diagnosing computer hardware and computer software problems, and troubleshooting of computer software problems

Downloadable computer software application that allows mobile device users to access on-device self-help and technical support and expedited smart call center routing; downloadable computer software application that allows wireless carriers to provide device monitoring, device management and on-line technical support