POPPI

Owner

Goods & Services

Software as a service (SaaS) services featuring artificial intelligence software for use by customer support agents and supervisors in customer experience environments for analyzing incoming customer inquiries, suggesting and drafting contextually appropriate customer responses, managing and searching knowledge bases containing client-specific policies, procedures, escalation paths, and resolution protocols, and delivering and tracking agent onboarding curricula, skills assessments, and upskilling modules

Educational services, namely, providing online non-downloadable training curricula, skills assessments, and upskilling modules in the field of customer support and customer experience operations

Downloadable software using artificial intelligence for customer support response optimization, knowledge base management, and agent training and performance development