Computer software used in connection with an integrated suite of call center, business-to-business e-commerce, knowledge management and partner relationship modules, for use in connection with electronic and direct interactions between businesses, partners and customers via web, e-mail, phone as recorded and facilitated within Technical Case Management, Advanced marketing, Product Configuration, Call Center and supporting computer programs which control routing, classification and information viewing within such software applications

'advanc':54 'applic':74 'busi':14,16,36 'business-to-busi':13 'call':11,58 'case':52 'center':12,59 'classif':67 'commerc':19 'comput':1,62 'configur':57 'connect':5,29 'control':65 'custom':39 'direct':33 'e':18,43 'e-commerc':17 'e-mail':42 'electron':31 'facilit':49 'inform':69 'integr':8 'interact':34 'knowledg':20 'mail':44 'manag':21,53 'market':55 'modul':25 'partner':23,37 'phone':45 'product':56 'program':63 'record':47 'relationship':24 'rout':66 'softwar':2,73 'suit':9 'support':61 'technic':51 'use':3,27 'via':40 'view':70 'web':41 'within':50,71

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