Software as a service (SAAS) services featuring software using artificial intelligence (AI) for analyzing inbound caller behavioral and escalation history during the pre-connection interval to generate predictive risk classifications and personalized agent emotional readiness briefs comprising suggested conversational responses, delivered to contact center agents prior to live call connection

'agent':34,46 'ai':12 'analyz':14 'artifici':10 'behavior':17 'brief':37 'call':50 'caller':16 'center':45 'classif':31 'compris':38 'connect':25,51 'contact':44 'convers':40 'deliv':42 'emot':35 'escal':19 'featur':7 'generat':28 'histori':20 'inbound':15 'intellig':11 'interv':26 'live':49 'person':33 'pre':24 'pre-connect':23 'predict':29 'prior':47 'readi':36 'respons':41 'risk':30 'saa':5 'servic':4,6 'softwar':1,8 'suggest':39 'use':9

PRE-CALL ARMOR

Owner

Goods & Services