Technical customer support services for business or professional users of global information networks and e-business outsourcing, namely monitoring web sites and Internet applications for problems that interrupt service or availability and using specific proprietary problem resolution rules and databases to restore said sites or applications to full functionality via remote maintenance and infrastructure resource allocation using a global network operations center

'alloc':57 'applic':25,47 'avail':32 'busi':6,17 'center':63 'custom':2 'databas':41 'e':16 'e-busi':15 'full':49 'function':50 'global':11,60 'inform':12 'infrastructur':55 'internet':24 'interrupt':29 'mainten':53 'monitor':20 'name':19 'network':13,61 'oper':62 'outsourc':18 'problem':27,37 'profession':8 'proprietari':36 'remot':52 'resolut':38 'resourc':56 'restor':43 'rule':39 'said':44 'servic':4,30 'site':22,45 'specif':35 'support':3 'technic':1 'use':34,58 'user':9 'via':51 'web':21

PROBLEM RESOLUTION MANAGEMENT

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