PROVIDING ONLINE ELECTRONIC DATABASES CONTAINING BUSINESS PROCESS DESCRIPTIONS AND RELATED INFORMATION, NAMELY, PROCESS MAPS, BEST PRACTICE LIBRARIES, MEASUREMENT AND BENCHMARKING DATA, SOFTWARE CONFIGURATION AND CHANGE DATA, PROCESS REFERENCE MODELS, CASE EXAMPLES INDEXED USING SUCH DESCRIPTIONS ON GLOBAL COMPUTER NETWORKS

'benchmark':20 'best':15 'busi':6 'case':30 'chang':25 'comput':38 'configur':23 'contain':5 'data':21,26 'databas':4 'descript':8,35 'electron':3 'exampl':31 'global':37 'index':32 'inform':11 'librari':17 'map':14 'measur':18 'model':29 'name':12 'network':39 'onlin':2 'practic':16 'process':7,13,27 'provid':1 'refer':28 'relat':10 'softwar':22 'use':33

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