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Downloadable computer software for use in the field of information technology for the creation, development, deployment, integration, hosting, storing, publishing, and management of other computer programs, databases and database applications, business applications, mobile internet applications, data connectivity solutions, websites and website content management solutions, client interfaces, and data within public or private online environments, which may be on-premise, cloud-based, or a combination thereof, and which are accessible via local area, wide area, and global networks; computer software for soliciting, gathering, categorizing and prioritizing customer feedback, and generating and assigning tasks to address such feedback; computer software for use in project management; computer software for email and social media marketing; and user guides and manuals for such software sold therewith