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DESIGN OF COMPUTER PROGRAMS FOR USE IN THE FIELD OF TELECOMMUNICATIONS NETWORK MANAGEMENT ADMINISTRATION AND CONTROL

COMPUTER PROGRAMS FOR TELECOMMUNICATION NETWORK MANAGEMENT, ADMINISTRATION AND CONTROL, NAMELY, COMPUTER SOFTWARE FOR MANAGING CUSTOMER ORDERS AND CUSTOMER INFORMATION, INCLUDING SCHEDULING CUSTOMER CALLS, MANAGING CUSTOMER PROFILES, PROCESSING ORDERS, PROVIDING INFORMATION ON SERVICE FEATURES, PRICING AND INVENTORY AND FOR RECORDING AND REPORTING NETWORK, STAFF AND VENDOR PERFORMANCE