Providing computer services via a global computer network, namely hosting web-based applications for providing skill-based routing of customer communication to customer service agents via telephone, web interaction, voice over ip, unified messaging, and e-mail messaging; providing back -end management and reports on queue flows, service levels, and network utilization for voice, video, data, and all other media types; providing electronic mail services via a global computer network; namely, hosting web-based e-mail applications' providing customer interaction for sales, marketing, and informal help desk operation, delivered using voice and/or video medium; and providing conferencing services via a global computer network.

'agent':27 'and/or':97 'applic':14,82 'back':43 'base':13,19,78 'communic':23 'comput':2,7,72,107 'conferenc':102 'custom':22,25,84 'data':59 'deliv':94 'desk':92 'e':39,80 'e-mail':38,79 'electron':66 'end':44 'flow':50 'global':6,71,106 'help':91 'host':10,75 'inform':90 'interact':31,85 'ip':34 'level':52 'mail':40,67,81 'manag':45 'market':88 'media':63 'medium':99 'messag':36,41 'name':9,74 'network':8,54,73,108 'oper':93 'provid':1,16,42,65,83,101 'queue':49 'report':47 'rout':20 'sale':87 'servic':3,26,51,68,103 'skill':18 'skill-bas':17 'telephon':29 'type':64 'unifi':35 'use':95 'util':55 'via':4,28,69,104 'video':58,98 'voic':32,57,96 'web':12,30,77 'web-bas':11,76

PVOICE

Owner

Goods & Services