Software as a service (SAAS) services featuring software for use in business intelligence, data analysis, and decision support, namely, software for capturing, recording, transmitting, transcribing, diarizing, timestamping, and analyzing audio from retail point of sale customer service interactions, for providing sentiment analysis and conversation analytics for employees and customers, and for generating scorecards, dashboards, key performance indicators, alerts, and reports for retail store operations management and customer experience monitoring

'alert':58 'analysi':15,42 'analyt':45 'analyz':29 'audio':30 'busi':12 'captur':22 'convers':44 'custom':36,49,67 'dashboard':54 'data':14 'decis':17 'diariz':26 'employe':47 'experi':68 'featur':7 'generat':52 'indic':57 'intellig':13 'interact':38 'key':55 'manag':65 'monitor':69 'name':19 'oper':64 'perform':56 'point':33 'provid':40 'record':23 'report':60 'retail':32,62 'saa':5 'sale':35 'scorecard':53 'sentiment':41 'servic':4,6,37 'softwar':1,8,20 'store':63 'support':18 'timestamp':27 'transcrib':25 'transmit':24 'use':10

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