Software as a service (SAAS) services in the nature of software for routing customer service requests to appropriate service providers, connecting customers to in-person service providers or virtual service providers in different geographical locations, providing virtual waiting rooms, virtual check-in, and automated customer notifications, and providing reporting regarding service provider workforce optimization

'appropri':18 'autom':46 'check':43 'check-in':42 'connect':21 'custom':14,22,47 'differ':34 'geograph':35 'in-person':24 'locat':36 'natur':9 'notif':48 'optim':56 'person':26 'provid':20,28,32,37,50,54 'regard':52 'report':51 'request':16 'room':40 'rout':13 'saa':5 'servic':4,6,15,19,27,31,53 'softwar':1,11 'virtual':30,38,41 'wait':39 'workforc':55

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