QMATIC AIVA

Owner

Goods & Services

Downloadable computer software for receiving and responding to incoming telephone calls, namely, for managing appointments and answering frequently asked questions within the fields of business intelligence and customer flow management; downloadable computer software for managing queues, streamlining customer transactions, managing appointments, business intelligence actions being gathering and analyzing data and performing business analytics; downloadable application software for streamlining customer transactions, managing appointments, and managing queues in the fields of customer experience management and customer flow management; mobile applications being downloadable software for managing queues, streamlining customer transactions, managing appointments, business intelligence actions being gathering and analyzing data and performing business analytics; downloadable mobile applications for performing business analytics, queue management, customer flow management and appointment management within the field of business intelligence; computers and computer hardware in the field of business intelligence, business analytics, queue management, customer flow management and appointment management; downloadable computer software using artificial intelligence (AI) for providing voice prompts to guide callers through an automated phone system, and for conducting natural language voice conversations with callers to answer questions and schedule appointments; artificial intelligence software for customer journey management, queue optimisation, predictive analytics and appointment scheduling; downloadable artificial intelligence software for business analytics, queue management, and appointment management within the fields of business intelligence and customer flow management

Commercial information agency services for customer experience management and customer flow management; business consultancy using artificial intelligence for customer experience optimisation and resource allocation; information, consultancy and advisory services relating to the aforesaid services

Design and development of computer software within the field of artificial intelligence-based voice agents for customer appointment scheduling and call handling; software programming and implementation for others in the field of business intelligence, business analytics, queue management, customer flow management and appointment management; cloud computing services, namely, providing online non-downloadable software for managing queues, streamlining customer transactions, answering incoming phone calls, answering frequently asked questions, transferring calls to live personnel, sending appointment confirmations via SMS and email, managing appointments, business intelligence actions being gathering and analyzing data and performing business analytics; cloud computing services featuring software for use in artificial intelligence-based telephone call handling and customer management within the fields of business intelligence, business analytics, and customer flow management; cloud computing services featuring software for use in queue management and appointment management within the fields of customer experience management and customer flow management; development and deployment of artificial intelligence software systems for customer flow management, predictive modelling, and data-driven decision-making; design and development of artificial intelligence software within the fields of business intelligence, business analytics, and customer flow management; information, consultancy and advisory services relating to the aforesaid services