educational books dealing with quality and skills enhancement of business professionals unrelated to banking

'bank':14 'book':2 'busi':10 'deal':3 'educ':1 'enhanc':8 'profession':11 'qualiti':5 'skill':7 'unrel':12

educational and training services; namely, conducting seminars in the field of management, supervisory and interpersonal skills outside of the hospital and banking fields

'bank':22 'conduct':6 'educ':1 'field':10,23 'hospit':20 'interperson':15 'manag':12 'name':5 'outsid':17 'seminar':7 'servic':4 'skill':16 'supervisori':13 'train':3

prerecorded video tapes featuring business quality problem scenarios unrelated to banking

'bank':11 'busi':5 'featur':4 'prerecord':1 'problem':7 'qualiti':6 'scenario':8 'tape':3 'unrel':9 'video':2

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