Software, namely software for managing and tracking the activity of items within a call center queue and calculating the expected wait time for the items comprised of callers and virtual placeholders representing callers who all enter the queue through various channels of communication, namely telephony voice lines, web request, voice over IP, chat, SMS text message

'activ':9 'calcul':18 'call':14 'caller':28,33 'center':15 'channel':41 'chat':53 'communic':43 'compris':26 'enter':36 'expect':20 'ip':52 'item':11,25 'line':47 'manag':5 'messag':56 'name':2,44 'placehold':31 'queue':16,38 'repres':32 'request':49 'sms':54 'softwar':1,3 'telephoni':45 'text':55 'time':22 'track':7 'various':40 'virtual':30 'voic':46,50 'wait':21 'web':48 'within':12

QUEUEMANAGER

Owner

Goods & Services