management reporting software for use in real-time viewing of Automatic call distribution (ACD) agents, namely, persons who take incoming calls in office call centers, technical support centers, customer representative and other service centers, at work and providing on-demand and historical call reports

'acd':15 'agent':16 'automat':12 'call':13,22,25,45 'center':26,29,35 'custom':30 'demand':42 'distribut':14 'histor':44 'incom':21 'manag':1 'name':17 'offic':24 'on-demand':40 'person':18 'provid':39 'real':8 'real-tim':7 'report':2,46 'repres':31 'servic':34 'softwar':3 'support':28 'take':20 'technic':27 'time':9 'use':5 'view':10 'work':37

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