RAVENNA

Owner

Goods & Services

Software as a service (SAAS) services featuring software using artificial intelligence (AI) for use by businesses and other employers for managing internal workplace support operations, namely, software for receiving, creating, routing, tracking, escalating, and resolving employee support requests and service desk tickets in the fields of information technology (IT) support, employee-facing human resources support, and internal business operations support; Software as a service (SAAS) services featuring software using artificial intelligence (AI) for automating responses to employee support requests within third-party workplace messaging and collaboration platforms; Software as a service (SAAS) services featuring software for creating and managing internal knowledge bases, automating internal business workflows, and generating analytics and reports concerning employee support requests and service desk performance; Platform as a service (PAAS) featuring computer software platforms for creating, generating, and deploying custom software integrations and workflow automations connecting business software applications via application programming interfaces (APIs), all for use in connection with managing employee-facing information technology, human resources, and internal business operations support; Software as a service (SAAS) services featuring software for connecting third-party artificial intelligence assistants and agents to a customer's software workspace via a standardized application programming interface (API) protocol for retrieving information and executing tasks, all for use in connection with managing employee-facing information technology, human resources, and internal business operations support