PROVIDING CUSTOMER RELATIONSHIP MANAGEMENT WITH A MULTI-CHANNELED DIRECT CUSTOMER INTERACTION SYSTEM THAT COMBINES TELEPHONE, THE INTERNET, E-MAIL FAX AND CHAT FOR CUSTOMER SERVICE, SALES AND DISSEMINATION OF INFORMATION ON BEHALF OF CLIENTS

'behalf':34 'channel':9 'chat':24 'client':36 'combin':15 'custom':2,11,26 'direct':10 'dissemin':30 'e':20 'e-mail':19 'fax':22 'inform':32 'interact':12 'internet':18 'mail':21 'manag':4 'multi':8 'multi-channel':7 'provid':1 'relationship':3 'sale':28 'servic':27 'system':13 'telephon':16

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