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PAPER GOODS AND PRINTED MATTER NAMELY MANUALS, READING LISTS, NEWSLETTERS AND BOOKS DIRECTED TO IMPROVING CUSTOMER RELATIONS, MARKETING, AND BUSINESS OPERATIONS AND MANAGEMENT; ON-LINE COMPUTER SERVICES, NAMELY, THE PROVISION OF ELECTRONIC BOOKS, NEWSLETTERS, SOFTWARE AND GLOBAL COMPUTER NETWORK PRODUCTS AVAILABLE VIA FILE TRANSFER PROTOCOL AND OTHERWISE AND THE PROMOTION OF SUCH GOODS AND SERVICES OF OTHERS BY PLACING ADVERTISEMENTS AND PROMOTIONAL DISPLAYS IN AN ELECTRONIC SITE ACCESSED THROUGH, AMONG OTHER THINGS, THE WORLD WIDE WEB;EDUCATIONAL, NAMELY, CONSULTING, CONDUCTING SEMINARS, CONFERENCES, RESIDENTIAL WORK-STUDY PROGRAMS AND SELF-STUDY PROJECTS DIRECTED TO IMPROVING CUSTOMER RELATIONS, MARKETING AND BUSINESS OPERATIONS AND MANAGEMENT